WARRANTY AND TERMS
Our Warranty
Every part we sell comes with a warranty. Your invoice shows whether that part has Standard, Silver or Gold cover. The warranty period starts on the invoice date, not when the part is fitted. Our warranty is extra to your rights under the Australian Consumer Law.
Choose Your Cover
| Cover | How long does the warranty cover | Parts Warranty | Labour Cover |
|---|---|---|---|
| Standard | 3 months | Yes | No |
| Silver | 12 months | Yes | No |
| Gold | 12 months | Yes | Yes. Up to $100 per hour incl. GST. Payable hours use the applicable industry Times Guide. Total labour payment is capped at the purchase price of the part. |
Freight and towing are not included in our voluntary warranty. Your rights under the Australian Consumer Law still apply. If a part fails under our warranty, contact us. We will assess it and, as appropriate, repair or replace it, or refund its purchase price. Your rights under the Australian Consumer Law may entitle you to a different remedy.
Gold Warranty labour claims: obtain approval from JJ Auto Parts before work begins.
We use a published or dealer guide to set labour time.
For each labour warranty claim, the labour payout is limited to the purchase price of the part.
For example, if you purchase a part for $450 with Gold Warranty and it fails, we will refund the part price and pay covered labour charges up to a maximum of $450.
Your Rights Under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
How To Make a Claim
Start a claim: use the button at the top of this page, email [email protected], or call 02 9724 8000.
If you notice a problem, stop using the part if continued use could cause further damage and contact us as soon as practical. Before arranging labour you want covered by the Gold Warranty, obtain our approval.
Please have your invoice number and a description of the problem ready. Where relevant and available, send a written mechanic’s diagnosis, installation invoice, and photos or video of the fault. Contact us even if you do not yet have every document; we will explain what else is needed. We may inspect the part and will contact you about the outcome.
Please do not alter or dismantle a part before contacting us if it would prevent us from assessing the fault. Alteration does not remove rights you may have under the Australian Consumer Law.
Keep Your Warranty Valid
Manufacturer Specifications and Modifications
Unless expressly agreed by JJ Auto Parts in writing before purchase, parts are supplied for their intended vehicle application, installed and operated in accordance with the vehicle manufacturer’s original specifications.
Our voluntary warranty does not cover faults or damage caused or contributed to by these modifications, alterations to the supplied part, incompatible components, or operation outside the manufacturer’s specifications.
Engines
- Have a licensed mechanic install the engine.
- Use the manufacturer’s specified oil or an equivalent.
- Replace all seals at installation.
- Inspect and replace old or worn parts that could cause engine failure, including relevant cooling components such as the water pump, thermostat, radiator, oil cooler, EGR valve and cooler.
- Keep heat tabs in place and follow the manufacturer’s service schedule; keep service records.
Our voluntary engine warranty does not cover attached accessories or non-standard inclusions such as turbochargers, switches, sensors, wiring, electronics, belts, hoses, water pumps or manifolds, unless the invoice says otherwise. Leaks caused by seals that were not replaced, and faults caused by overheating, incorrect oil, worn associated components or incorrect servicing, may not be covered.
We assess the cause of each claim; a removed or melted heat tab is evidence to investigate, not an automatic loss of statutory rights.
Transmissions and Gearboxes
- Have a licensed mechanic install the transmission or gearbox.
- Use the manufacturer’s specified oil or an equivalent.
- Fit a new service kit and fluids, and replace the oil cooler with a new unit. Oil coolers on supplied used transmissions are not tested.
- Arrange appropriate programming or calibration where required.
- Replace seals at installation and follow the vehicle manufacturer’s service schedule.
Damage caused by incorrect oil, programming, installation or servicing, and leaks caused by seals that were not replaced, are not covered by our voluntary warranty. Our voluntary warranty is for normal use in a registered vehicle and does not cover unregistered vehicles. Faults or damage caused or contributed to by tuning or other modifications are excluded as set out in the Manufacturer Specifications and Modifications section above. These conditions do not remove Australian Consumer Law rights.
Fine Print
When cover starts and who can claim
Our voluntary warranty begins on the invoice date. If we repair or replace a part under that warranty, the replacement is covered for the remainder of the original warranty period. The voluntary warranty belongs to the original purchaser and is not transferable. Consumer rights under applicable law are separate.
Other damage and costs
Our voluntary warranty does not cover damage caused by accident, misuse, neglect, alterations, external events or use outside a part’s intended purpose. Labour, freight, towing, downtime and loss of income are not covered by our voluntary warranty except where Gold labour cover expressly applies. Nothing here excludes any remedy or compensation required by the Australian Consumer Law.
Returning a part for assessment
Please keep the part complete and contact us before altering or dismantling it. We will advise how to return a part for assessment. If a product is confirmed faulty, reasonable return costs are handled in accordance with the Australian Consumer Law. Keep receipts for return costs you pay.
Returns and cancellations
The 14-day customer-cancellation policy below is separate from your rights for a faulty or incorrectly supplied part.
| Reason | When to contact us | Restocking fee and freight |
|---|---|---|
| Faulty part | Contact us when you discover the problem. No 14-day limit applies to rights under the Australian Consumer Law. | No restocking fee. Return costs for a confirmed fault are handled as required by law. |
| We supplied the wrong part | Contact us promptly so we can correct the order. No 14-day limit restricts applicable legal rights. | No restocking fee. We will arrange an appropriate remedy and return method. |
| You cancel or no longer need the part | Contact us within 14 days of the invoice date. Later requests are considered at our discretion. | If we accept the cancellation or return, 25% of the part’s original sale price, plus return freight for a part no longer required. |
For a customer-cancelled or no-longer-required return, the part must be unused, complete and in the condition supplied. The 25% fee applies only to those customer-cancelled or no-longer-required parts. It does not apply when a part is faulty or we supplied it incorrectly.
Please give us the vehicle registration or VIN when ordering so we can check fitment. If you do not provide it, we may not be able to verify compatibility. Contact us if the part does not fit; we will assess the circumstances and your rights under applicable law.
Refunds are made by the original payment method unless we agree with you on another method. Goods remain the property of JJ Auto Parts until paid for in full.
Common questions
When does my warranty start?
On the invoice date, not the installation or delivery date. Your Australian Consumer Law rights are separate from the voluntary warranty period.
Can I fit an engine or gearbox myself?
Installation by a licensed mechanic is a condition of our voluntary engine and gearbox warranties. This does not remove statutory rights.
Will you pay my mechanic’s labour?
Only under Gold cover, with our approval before work starts. The hourly limit is $100 including GST, the hours are based on an approved guide time, and the total labour payment under Gold cannot exceed the purchase price of the specific part. Rights under the Australian Consumer Law are separate.
Contact us
JJ Auto Parts Pty Ltd
70 Hume Highway, Lansvale NSW 2166
Monday to Friday, 8:00 am–5:00 pm
02 9724 8000
[email protected]
